We want to get better at communicating with our patients. To ensure that you can read and understand the information we send you, please fill out the Accessible Information Form.

You can use this form to let us know if you find it hard to read our letters, if you need someone to support you at appointments such as a British Sign Language interpreter or advocate, if you require information using braille, large print or easy read and to support you with lipreading or using your hearing aid/communication tool. If there is anything else we can do to support you please let us know.

Website Accessibility Information

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

• Internet Explorer
• Firefox
• Google Chrome
• Safari

Further help

If you:

• Have problems seeing the screen
• Find it difficult to use the mouse or keyboard
• Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

If you need audio support when you attend the surgery, we do have a Induction Loop that we can provide to you. All you need to do is change your hearing aid to the "T" setting and let a Receptionist know so we may get the clinician and room ready for your appointment. 

We can also set up a reminder on your front screen so we make sure that everything is ready for you before you arrive at the surgery. We can also arrange a BSL interpreter for your appointments. You can set this up at any time by speaking to Reception, or letting us know in your registration form. 

We can also send you self-booking links so you can view a list of all of the available appointments, on our system, on your phone.

We can offer all of our documents in an easy read format and we ask all of our staff members to wear name badges that have been designed with the recommended colour scheme for those who have a visual impairment. 

If you have a guide/assistant dog we would like to invite you both to attend the surgery for a walk around. We do ask that you be aware that other patients at the surgery may have an allergy or fear of dogs.

Unfortunately, A risk assessment has been conducted and it has been deemed that, for infection control purposes, the treatment room area is not permissible for any assistance dog to enter. In these circumstances, the owner will be requested to ensure that alternative arrangements are made for the short period while they are receiving treatment. In these instances, the patient should be advised that it is the organisation’s wish to minimise any separation time from their dog.

You can review our Assistance Dog and other Animals Policy here